Customer Service Built Around Real Support
From ordering and shipping to warranties, returns, privacy, and manufacturer-direct warranty support, Microframe is here to help before and after your purchase.
The Microframe Guarantee
Sales. Service. Support. Satisfaction.
30-Day Money-Back Guarantee
Microframe offers a 30-Day, Money-Back Guarantee on all products.* If you are not completely satisfied with your purchase, simply call Microframe to receive a Return Merchandise Authorization (RMA) number and return it within the 30 days for a full refund.** Even after your 30 days are ended, Microframe continues to provide exemplary customer service.
1-Year Limited Warranty
Microframe extends a 1-year limited warranty on all products** which covers failure, parts, and service. During the warranty period, if a product fails or malfunctions, our support team is here to provide options if it is due to product failure and not damage or abuse.
Manufacturer-Direct Warranty Support
We stand by our products with confidence and are committed to excellent care for our customers. Support is always available, regardless of how old the product is.
Our customer service department is available Monday-Friday from 8 AM-5 PM, CST.
*Except for the following products: Dymo Twin Turbo label printer, Dymo shipping labels, Dymo address labels, Diamond Bright LED Lights, Motorola Radios and Motorola Radio Audio Accessories.
**Full refund is contingent upon the receipt of the product in new condition, in its original packaging, and excludes the shipping charges. If not returned in new condition, a restocking fee may be applied.
Warranty Information
What is covered, what is excluded, and how we help when service is needed.
Limited Warranty Information
After the 1-year limited warranty is expired, all repairs will be subject to a minimal repair fee. Customer service are available to all customers Monday-Friday from 8:00 AM-5:00 PM, CST time by calling our toll-free number, 1-800-635-3811.
30 days after the original purchase date, Microframe customers are responsible for any return shipping charges.
Limited Warranty Exclusion
Limited Warranty does not cover the repair/replacement of power adapters, antennas, pager belt clips, pager battery doors, pager buttons, user-replaceable batteries (alkaline or rechargeable), pager storage cases, liquid or heat damage, or lightning strikes. Limited Warranty also does not cover lost, stolen, or damaged products.
**Scope transmitters carry a 2-year limited warranty.
Order Processing and Shipping
Helpful information about order processing, shipping timelines, and stock availability.
Most Items Ship Same Day
Most items are in stock and can be shipped out the same day if you place your order before 2 PM CST. Vibrating paging systems typically require 1-2 days for programming. All orders ship with FedEx Express or FedEx Ground services. Expedited shipping is available for an additional cost. If an item is out of stock you will receive a call or email notifying you of the situation. For a current stock check always feel free to call 1-800-635-3811.
Notice to International Customers
Please review the following information before placing an international order.
- International customers are responsible for shipping charges to and from Microframe in the case of service or warranty issues after the sale.
- Payment can be made with a Visa, Master Card, or bank wire transfer in US funds only. If you select bank wire transfer, please allow 5-10 business days for completion of bank wire transfer before an order will be processed. If a bank wire transfer is selected, there is an additional $25 US charge. No international checks or Purchase Orders are accepted, and payment in advance is required before the order can ship.
* Special Notice: Our Transmitters run on 457.575 MHZ per FCC regulations. Please check your country requirements.
Privacy Policy
Microframe is committed to protecting our customer's information. We will never sell your data to anyone.
Security
Microframe has made every effort to ensure that your credit card information is safe. Microframe uses GoDaddy.com SSL certificates, WebTrust-certified by KPMG for 5 consecutive years. Credit cards are processed using the industry leading Paypal credit card processing servers. Always feel free to place your order over the phone (1-800-635-3811) if you are not comfortable with using your credit card on the internet.
