Technical Support

Below is a collection of commonly asked technical support questions. If you need additional assistance after reading through these examples, please call 800.635.3811 to speak with a customer support representative.

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Computer-Controlled
Take-A-Number
Take-A-Number FAQs

Question: How do I activate my 5400 chime?
1. Step 1. With the wireless remote, press the "menu" button.
2. Step 2. Press the "down" button. Display should show -6.
3. Step 3. Press the "enter" button.
4. Step 4. Press the "up" button until "J0" is showing.
5. Step 5. Press the "1" button, then "enter" button.
Question: How do I setup my 5400 display to do Take-A-Number?
1. Step 1. With the wireless remote, press the "menu" button.
2. Step 2. Press the "enter" button.
3. Step 3. Without the wireless remote, press the "mode" button on the back of the display once.
4. Step 4. Press the advance button until you see "03".
5. Step 5. Press and hold the select button for about 3-5 seconds.
Question: How do I activate my 5100 chime?
1. Step 1. With the wireless remote pointed toward the display, press the "menu" button.
2. Step 2. Press the "up" button until you see "50" on the display.
3. Step 3. Press "1" and then the "enter" button.
Timers
Select A Category
Commonly Asked Questions

Question: Why isn't my LED Display responding to my wireless remote?
1. Option 1. Remove batteries from the remote. Press the "clear" button 5 times. Insert the batteries and check for operation.
2. Option 2. Pointing the remote toward the LED display, press and hold down the "exit" button for 8 seconds. The display should flash "Ir1". Check for normal operations.
3. Option 3. Replace the remote batteries.
Question: How do I change my Model 6300 Timer chime settings?
1. Turn Off: With your wireless remote, press "menu" , "3" "1" "0" , and "enter".
2. Turn On : With your wireless remote, press "menu" , "3" "1" "1" , and "enter".
Wired Visual
Wired Visual Questions

Question: My A0904 keypad is showing an "E4" error. How do I reset to factory defaults?
1. Step 1. Turn off the keypad.
2. Step 2. Press and hold "0" as you turn it on.
3. Step 3. Press "1" , then "9" , "enter" , and "delete".
Wireless Visual
Wireless Visual Questions

Question: Why am I having problems with my wireless 3500 display not showing the numbers that I send to it. It has a power light and it flashes when I send something to it, but no numbers appear on the display?
1. Solution: Resync the display with transmitter.
2. Step 1. Press the "mode" button on the back of the display (You should see bars across the display.)
3. Step 2. Within 90 seconds of doing Step 1, type in "1" "send" on the transmitter.
4. Step 3. The transmitter should be showing beep type, press "2" then "enter".
5. Step 4. Type in the message "7337" then hit "send".
Question: Why am I having problems with my multi-number display (Model 3430 & 3620) not showing the numbers that I send to it. It has a power light and it flashes much faster when I send something to it, but no numbers appear on the display?
1. Solution: Resync the display with transmitter.
2. Step 1. Unplug the power from the display.
3. Step 2. Plug display back into power source.
4. Step 3. Within 90 seconds of doing Step 2, press the "space" button, then type in "1" "enter" on the transmitter.
5. Step 4. The transmitter should be showing beep type, press "2" then "enter".
6. Step 5. The transmitter should be asking for the message type "7337" then "send".
Vibrating Pagers
Vibrating Paging Questions

Question: How do I turn off my pocket pagers (B3017)?
1. Solution: If the LCD screen on the transmitter shows "ready" , then type "900" , hit the "send" button, hit the "enter" button, then type "(0091)(0)". If your transmitter shows (pager 1-9999), type "900" , "enter" , "enter" , "(0091)(0)".